After-hours call brief
Who calls your building after business hours?
What 280,000 senior living calls show about the hours when your front desk is thin or closed.
37%of all call volume
21%of admission calls
20%of employee interest calls
come in after business hours
When calls come in
63%19%15%
- Weekdays, 8 AM to 5 PM63%
- Weekdays, from 5 PM19%
- Weekdays, before 8 AM3%
- Weekends15%
12 AM6 AM12 PM6 PM11 PM
Calls by hour, all days. Orange hours are before 8 AM or from 5 PM.
- The busiest hours are 11 AM and 3 PM, at about 10% of calls each.
- At 6 PM, calls still run at about half the 3 PM peak.
- A weekend day brings in a little under half the calls of a weekday.
Why people call
Nursing station30%
Reception or front desk24%
Admissions and referrals6%
Reasons come from call labels, so the groups don't add up to 100%.
81%of calls were transferred to a staff member
22 sectypical call length
Most callers need the right person fast. Speed and routing matter more than a long talk.
What it means for your building
- Over a third of your calls land off hours.That's when the front desk is thin or closed.
- Admissions don't wait for Monday.Families call after work. Hospitals call when a discharge is ready.
- Job seekers call after their own shifts.A call that rings out can be a hire you don't make.
- Every unanswered admissions call is a risk.That family may call the next building on its list.
Want to know how your building handles after-hours calls?
Get a free after-hours auditHow we counted. Modeled from over 280,000 real calls to senior living buildings from Jan 20 to Oct 31, 2026.